Privacy Policy

PRIVACY & POLICY

At CITYPETFOOD.com® we respect the privacy of our customers and we DO NOT SPAM or sell any customer information to anyone.

30-Day Return Policy

We at citypetfood.com hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible. All of your purchases at citypetfood.com are covered by our 30-day Nutritional Satisfaction money-back guarantee. Customer service representatives are available via using our email form. If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund of the product cost. Shipping cost is not refundable nor does City Pet Food cover the cost of the return. Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container and in resalable condition for refund. You are covered by this unconditional money back guarantee for a full 30 days from your date of purchase. Please email or call our Customer Service Department within 30 days of the shipment date to receive return instructions. We cannot guarantee a refund on products returned without contacting us first. Returns after the 30 day period are considered on a case by case basis. If a return is authorized after the 30 day limit, then a 30% restocking fee will be charged on unopened product that is in resalable condition.

Any damaged parcels or breakages must be notified to us within three (2) days of receipt of the goods, so we can file a claim with our Shipping Provider.

Food purchase returns should show minimal usage to be eligible for a refund: Half used bags will not be considered refundable unless it is a special circumstance.

Submit Return Request to Customer Service at customerservice@citypetfood.com with Full Name, Address, Date of Purchase, Formula Name, Bag Size, Date Code and reason for return.

Please make sure to type your complete and correct delivery address. If we send your package to the address that you put on your order and it is not correct, do not worry, we will make every attempt to work with our Shipping Provider to correct that address and get your package to you with a minimum delay. There will be a surcharge from USPS/FedEx/UPS that will be charged to your credit card.  Please note FedEx/UPS will not deliver to a PO Box. If you only give us a PO Box we will send your order via USPS Priority Mail.

ABOUT CITYPETFOOD.com

CITYPETFOOD.com®  is a family owned and operated company whose goal is to provide customers with the high quality, all-natural pet products through our website.  We allow customers to conveniently purchases products online. Because of this convenient set up, information must be exchanged between the customer and CityPetFood.com.

Types of Information that is collected by CITYPETFOOD.com® .
CITYPETFOOD.com® collects information that is given to us by users such as name, email address, telephone number, billing/mailing address, and billing information. This information is collected in order to better communicate with our customers and help provide our customers with more personalized and easier shopping and enables us to process orders quickly and more efficiently.

How We Use Information
The information collected by CityPetFood.com IS NOT sold, shared, rented, or exchanged with other websites or companies unless you are informed otherwise in instances where law requires us to divulge such information or for your own protection. This information is always used in order to provide the best experience and easiest transactions for customers while using our site. This information will NOT be used for SPAM nor will it be sold to other companies or parties.

"Cookies"
Cookies are small files that are stored on your computer by websites which enables certain information regarding your activity on the website to be stored. CityPetFood.com uses cookies to help track orders from our affiliates. No personal information is transfered.

Links
When clicking on links on this site that send users to another, third-party website you will be subject to their policy parties and will no longer be subject to ours. Prior to making transactions with other websites, we encourage you to read their privacy policies or terms of use.

Privacy Policy Changes
Any changes in CITYPETFOOD.com®privacy policy will be posted immediately in order to inform our customers. If any personal information submitted by users is used in any way that is not described in this privacy policy, users will be notified immediately by email.

Promotional Mailings

By giving us your email address that in no way put you on any marketing list including our own.  We use constant contact as our email marketing company and they do not allow us to put your name on our list. You are in control of that and must voluntarily place yourself on the list by using the link at that top of every page. You may unsubscribe whenever you wish, but we hope you stay on our list. We send out coupons and free offers all the time via email. But I promise you will not get bombarded, we do only 1-2 emails per month.

If customers no longer wish to receive email communications or promotions updates from us they can follow the instructions on the email at any given time to terminate and prevent further emails.

 

Customer Service:  Please email us at customerservice@citypetfood.com

CONTACT US:  info@citypetfood.com or mail to (Physical Address Coming Soon)